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Order from our website 24 hours a day 7 days a week.

Order By Phone:  888-270-0458
(Monday - Friday 8:00 am - 5:00 pm CT) A knowledgeable and helpful sales representative will assist you with your order, quote, or if you require specific product information.  

Order by Fax or by Email:      651-756-1289
If you have terms set up with NCI, it's easy to send us your completed order form via Fax or Email.

Customer Service:
To check on the status of your order, track a delivery, ask a question or request a quote, please call our customer service representatives at 888-270-0458 - Monday through Friday 8:00 am to 5:00 pm CT.

Payment Options:
Checks, money orders, wire transfers, Visa, MasterCard and American Express are accepted forms of payment.

Payments by credit card are available online. Net 30 days terms on domestic accounts are available upon approved credit.  Customer must make arrangements with NCI.

Foreign Orders:
Orders must be prepaid - Visa, MasterCard, American Express, Draft or Wire Transfer. Payments must be made in US funds. Call for details: 888-270-0458.

Tax & Freight:
Freight and some tax charges are not totaled by NCI’s online catalog.  Tax & Freight will be added to your invoice or charged to your credit card when applicable.  Please contact NCI if you require complete order total detail.

Minimum Order:
A $10.00 handling fee will be added to net total orders of less than $25.00.


Shipping Procedures:
For order confirmation, tracking numbers, or proof of delivery, contact NCI via email: or telephone: 888-270-0458. Freight is FOB shipping point with title passing at that point. Unless you specify otherwise, we will always ship "best way." No Third Party Shipping Billing.  All shipping charges will be prepaid and added to the invoice unless otherwise specified by customer.  Items temporarily back-ordered will be shipped immediately when available. Shipping and handling costs are based on weight of individual cartons in shipment, not total weight of all cartons. Shipments requiring a skid may be subject to a crating/skid charge. Add 35 lbs. per skid when estimating shipping weight.

Return Policy:
All returns must be authorized by NCI and may be subject to a restocking fee.  A "Return Goods Authorization" Number must be obtained for all returns. Please call for an RGA number: 888-270-0458.  Returned merchandise must include our packing slip, must be returned in its original packaging and must be received in unused, resalable condition to ensure proper credit. We reserve the right to inspect before issuing credit. Item(s) must be returned within 30 days of Invoice date.  Returns must be made via a traceable form such as UPS, FedEx or insured mail. All purchases are final after 30 days from invoice date. All shipping charges associated with returned merchandise are the responsibility of the buyer. No exception without prior authorization from NCI.  Customers are responsible for damaged shipment claims.  We recommend claims be filed immediately with the carrier. Custom orders and non-standard stock items are non-returnable. For complete instructions call 888-270-0458.
To ensure you receive credit, you must include the following with each return:
    1) Your Company Name, Address and Purchase Order Number
    2) NCI or Innotech Products original Packing Slip
    OR Invoice Number, Date of Invoice, and Item Number(s)  
    3) NCI RGA (Return Goods Authorization) Number plus Reason for the return

Damaged Shipments:
Please inspect your shipment upon receipt. If it shows any external damage, accept it only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim. NCI reserves the right to repair a damaged product where applicable before replacement or credit is determined.  Customers are responsible for damaged shipment claims; we recommend claims be filed immediately with the carrier.

You may not cancel any order without NCI prior consent. These terms and conditions constitute the contract between NCI and you (the customer) and shall govern the sale of products. No other terms and conditions whatsoever shall be controlling unless NCI and you have entered into a formal written contract for specified terms covering the sale of products. In such an event, the terms and conditions of such formal written term contract shall govern. Clerical errors are subject to correction by NCI.  Any provision which is contrary to law shall not invalidate any other provision, and any provision required to be included by applicable law shall be deemed to be incorporated.


All statements, information and data given are believed to be accurate and reliable, but are presented by NCI without guarantee, warranty or responsibility of any kind, expressed or implied. Statements or suggestions concerning possible use of our products are made without representation or warranty that any such use is free of patent infringement, and are not recommendations to infringe upon any patent. The user should not assume that all the safety measures are indicated or that additional measures would not be required.

Prices displayed on this site are current at the time of entry and may change without prior notice. You will be invoiced at the prices prevailing when we receive your order. For current pricing, Call us: 888-270-0458  Fax us: 651-756-1289 or Email us:

All products found in NCI site have been manufactured by other parties. These products may be warranted by their respective manufacturer against defects in workmanship and materials that arise during normal use. There may be a limited term to any of these manufacturers' warranties, and these warranties may be invalidated by any misuse of the products. Manufacturer’s warranty information is available upon request. Determining the adequacy of any product for any intended purpose is the sole responsibility of the buyer. In making that determination, the buyer has not relied upon any warranty or representation made by NCI. We do not recognize the authority of any agent, employee or representative of our company to bind us to any representation, affirmation of fact or warranty, expressed or implied. No warranty shall be cre